We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
Collecting Personal Information
Your Web Waiter Limited may collect, store and use the following kinds of personal information:
Information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.
Information that you provide to us when placing an order through the system, including your name, telephone number and email address.
Information that you provide to us for the purpose of subscribing to any transactional email notifications and/or newsletters for your chosen restaurant.
Information contained in or relating to any communication that you send to us or send through our website.
If you are placing an order on the Your Web Waiter Limited system on behalf of another person, you must obtain that person's consent to both the disclosure and the processing of their personal information in accordance with this policy.
Personal Information Data Storage and Retention
Your personal information is of no value to Your Web Waiter Limited.
Your personal information is only used to allow you to place an order online and, if selected, to receive future email and/or SMS marketing from that restaurant.
Your Web Waiter Limited will only store your data on our servers for as long as it is necessary to fulfil your order and handle any customer requests.
If you do not opt in to future marketing from the restaurant you place your order with, your personally identifiable data will be deleted within 72 hours.
If you opt in to future marketing from the restaurant you place your order with, your name, email address and/or telephone number will be stored in our database, but your delivery/billing addresses will be deleted within 72 hours.
Your order information will be retained for statistical purposes, but will be in no-way identifiable to you after 72 hours, if you have opted out of future marketing.
Individual restaurants will be able to download the names, email addresses and telephone numbers of customers who have opted-in to future marketing to use. Your Web Waiter Limited have no control over this data at that point.
Using Personal Information
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
We may use your personal information to:
Enable your use of the services available on our website
Have a home-delivery order delivered to your address
Send you future marketing emails or SMS messages relating to restaurants and takeaways that you have specifically signed up for, if you opted in to receive these messages
Deal with enquiries and complaints made by or about you relating to our website
Keep our website secure and prevent fraud
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
Disclosing personal information
We will only disclose your personal information:
To the extent that we are required to do so by law;
In connection with any ongoing or prospective legal proceedings;
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Security of personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure servers, based in the EU.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
We may update this policy from time to time by publishing a new version on our website.
You should check this policy occasionally to ensure you are happy with any changes to this policy.
From time to time it may be necessary for Your Web Waiter Limited to notify you of changes to this policy by email.
You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold personal information that you request to the extent permitted by law.
Third Party Websites
Our website includes links to a payment provider website and individual restaurant websites.
We have no control over, and are not responsible for, the privacy policies and practices of third parties.
Please let us know if the personal information that we hold about you needs to be corrected or updated.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Most browsers allow you to refuse to accept cookies. Search online for specific instructions for your browser.
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to place an order through our website.
You can delete cookies already stored on your computer. Search online for specific instructions for your browser.
Deleting cookies will have a negative impact on the usability of many websites.
Data Protection Registration
We are registered as a data controller with the UK Information Commissioner's Office.
Our data protection registration number is A8084634.
This website is owned and operated by Your Web Waiter Ltd.
We are registered in Scotland under registration number SC518992, and our registered office is at 44 Turnberry Gardens, Cumbernauld, G68 0AZ.
Our principal place of business is at 44 Turnberry Gardens, Cumbernauld, G68 0AZ.